Payment Policy

Accepted Payment Methods
Straphive accepts payment exclusively through PayPal at checkout. This ensures a seamless, secure, and reliable transaction process for all our customers. By selecting PayPal, you benefit from its established protections and ease of use when completing your purchase.

Currency for Transactions
All transactions on Straphive are conducted in MYR (Malaysian Ringgit). Prices displayed at checkout, invoicing, and refunds are all processed in this currency. Please note that if your payment originates from another currency, your financial institution may apply exchange rates or additional fees, which are beyond our control.

Secure Payment
Straphive takes your financial security seriously. All transactions are protected using SSL (Secure Socket Layer) encryption, ensuring that your payment information is transmitted safely and confidentially. Our systems are designed to prevent unauthorized access, keeping your personal and billing information secure.

Shipping Policy Overview
Straphive provides reliable shipping services for all orders within Malaysia. Products are typically processed within 1–3 business days, and delivered in 4–9 business days, with free shipping applied to all orders. For full details on handling, transit, and estimated delivery times, please refer to our full Shipping Policy.

Return & Refund Policy Overview
Customers may return products within 30 days of receipt, whether defective or non-defective, provided the items are in new condition. Refunds are processed within 10 days using the original payment method, with no restocking fees and free return shipping. For a complete description of the process and eligibility criteria, please view our full Return & Refund Policy.

Privacy Policy Overview
At Straphive, we are committed to protecting your personal data. All information collected during checkout and throughout your interaction with our store is handled in accordance with strict privacy standards. Data is stored securely and used solely for the purpose of fulfilling your orders and providing exceptional service. For more information, please see our Privacy Policy.

Google Merchant Center Compliance
Straphive adheres to all Google Merchant Center policies, ensuring that our billing, pricing, and checkout processes are fully transparent and compliant. Customers can shop with confidence, knowing that product information, shipping terms, and refund policies are accurately represented at all times.

Need Help?
We strive for optimal customer satisfaction. For any billing inquiries or assistance with your order, please contact our dedicated customer service team via the details below or by filling out the contact form on our website. Our team aims to respond within 48 business hours.

Store Name: Straphive

Email: info@straphive.com

Address: 27-03, 216 Residences, Jalan Kuchai Jaya 10, Taman Kuchai Jaya, 58200 Kuala Lumpur, Malaysia

Operating Hours: Monday to Friday, 09:00 AM – 06:00 PM (GMT+8)